How much is too much?
The 295bus Blog brings up a interesting point about the verbosity of tweets to the Caltrain Twitter account. Noting that a particular train arrived at the terminus 5 minutes behind schedule is not particularly helpful to anyone. The key to success of the service is for each update to be newsworthy which means enough information in a timely manor. Don’t get me wrong — I’m thrilled at the level of support from the community, but I also don’t want to frustrate people who follow the accounts with excessive tweets.